Privacy Policy

1. Introduction

taya77 Casino ("taya77," "we," "us," or "our") takes the privacy and security of your personal data seriously. As an online casino platform serving Filipino players, taya77 is subject to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). This Privacy Policy describes how taya77 collects, uses, stores, shares, and protects the personal data of individuals who register for or use the taya77 platform.

This Privacy Policy applies to all taya77 players, prospective players, and visitors to the taya77 website, regardless of whether they are located in Metro Manila, Cebu, Davao, or any other part of the Philippines. It covers all personal data processed by taya77 in connection with the provision of its online casino services, including account registration, identity verification, payment processing, customer support, and marketing communications.

If you have questions about how taya77 handles your personal data, please refer to Section 14 of this Privacy Policy for contact information.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, taya77 Casino acts as the personal information controller (PIC) in respect of the personal data it collects from players and website visitors. As the PIC, taya77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy law.

taya77 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Privacy Policy. You may contact the taya77 DPO using the contact details provided in Section 14 of this Privacy Policy.

3. Personal Data We Collect

taya77 collects the following categories of personal data from players and website visitors:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Government-issued ID number (e.g., PhilSys National ID, passport, driver's license, SSS ID, UMID)
• Copies of identity documents submitted for KYC verification

3.2 Contact Data

• Mobile number (Philippine mobile number required for GCash and Maya verification)
• Email address
• Residential address (province, city/municipality, barangay, ZIP code)

3.3 Financial & Payment Data

• GCash account number or registered mobile number
• Maya / PayMaya account details
• Philippine bank account details (bank name, account number, account name) for bank transfer transactions
• Debit card details where applicable
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used

3.4 Gaming & Account Activity Data

• Game history, including games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Account login history, including timestamps and IP addresses
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

3.5 Technical & Device Data

• IP address
• Device type, operating system, and browser type
• Mobile device identifier (where applicable)
• Geolocation data (country/region level, used for regulatory compliance)
• Cookie identifiers and session tokens

3.6 Communications Data

• Records of live chat conversations with taya77 support agents
• Email correspondence with taya77
• Feedback and survey responses

4. How We Collect Your Data

taya77 collects personal data through the following means:

• Directly from you: When you register a taya77 account, complete KYC verification, make a deposit or withdrawal, contact taya77 support, or respond to a survey or promotion.
• Automatically: When you access the taya77 website or platform, taya77 automatically collects technical and device data through cookies, log files, and similar tracking technologies. See Section 11 for more details on cookies.
• From third parties: taya77 may receive personal data from identity verification service providers, payment processors (such as GCash and Maya), fraud prevention services, and PAGCOR or other regulatory authorities where required by law.

5. How taya77 Uses Your Personal Data

taya77 uses the personal data it collects for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, taya77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and taya77 — including account registration, KYC verification, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with taya77's obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for taya77's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Where taya77 relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting taya77 support or updating your account preferences.

7. Sharing Your Personal Data

taya77 does not sell your personal data to third parties. taya77 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya / PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by taya77 to assist with regulatory compliance.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or court order.
• Game providers: Licensed game software providers whose games are available on the taya77 platform, to the extent necessary for the provision of those games.
• IT and security service providers: Third-party providers of hosting, cybersecurity, fraud detection, and platform maintenance services engaged by taya77.
• Professional advisers: Legal, accounting, and compliance advisers engaged by taya77, subject to professional confidentiality obligations.

8. Data Retention

taya77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your taya77 account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, taya77 will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless further retention is required by law or for the establishment, exercise, or defence of legal claims.

9. Data Security

taya77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the taya77 platform.
• Encryption of sensitive data at rest, including financial and identity data stored in taya77's systems.
• Role-based access controls limiting access to personal data to authorised taya77 personnel on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the taya77 platform.
• Two-factor authentication options for taya77 player accounts.
• Staff training on data privacy and security obligations under the Philippine Data Privacy Act.

While taya77 takes all commercially reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your taya77 login credentials. If you suspect that your account has been compromised, please contact taya77 support immediately via live chat.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by taya77. To exercise any of these rights, please contact the taya77 Data Protection Officer using the details in Section 14.

• Right to be Informed: You have the right to be informed of how taya77 collects and processes your personal data, as set out in this Privacy Policy.
• Right to Access: You may request a copy of the personal data taya77 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that taya77 correct any inaccurate or incomplete personal data it holds about you.
• Right to Erasure or Blocking: You may request that taya77 delete or block your personal data where it is no longer necessary for the purpose for which it was collected, subject to taya77's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to taya77's overriding legal obligations.
• Right to Data Portability: You may request that taya77 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Damages: You have the right to claim compensation for any damages suffered as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

taya77 will respond to all data privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you. taya77 will not charge a fee for handling data privacy rights requests unless they are manifestly unfounded or excessive.

11. Cookies & Tracking Technologies

taya77 uses cookies and similar tracking technologies on its website and platform to enhance your user experience, maintain your session, and collect analytics data. The following types of cookies are used by taya77:

• Strictly necessary cookies: Essential for the operation of the taya77 platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to personalise your taya77 experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the taya77 platform, helping taya77 improve its services. taya77 uses only first-party analytics tools for this purpose.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on the taya77 platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the taya77 platform. taya77 does not use third-party advertising or behavioural tracking cookies.

12. Minors & Age Restriction

The taya77 platform is strictly intended for individuals who are at least twenty-one (21) years of age, as required by PAGCOR regulations. taya77 does not knowingly collect personal data from individuals under the age of 21. If taya77 becomes aware that it has inadvertently collected personal data from an underage individual, it will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the taya77 platform, please contact taya77 support immediately using the details in Section 14. taya77 takes underage gambling extremely seriously and will act promptly on all such reports.

13. Changes to This Privacy Policy

taya77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR regulations, or taya77's data processing practices. When material changes are made, taya77 will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the taya77 platform.

The "Last Updated" date at the top of this Privacy Policy reflects the date of the most recent revision. taya77 encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected. Your continued use of the taya77 platform following the publication of any amendment constitutes your acknowledgement of the updated Privacy Policy.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or taya77's handling of your personal data, please contact the taya77 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 within the taya77 platform dashboard — the fastest way to reach the taya77 support and DPO team.
• Email: privacy@taya77.one — for formal data privacy requests and DPO correspondence (plain text, not a clickable link).

taya77 will acknowledge all data privacy enquiries within five (5) business days and will endeavour to resolve them within thirty (30) calendar days. If you are not satisfied with taya77's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint process.